30-03-2021 01-04-2021 Ask questions and share tips with other people 24 hours a day. Do I have to pay for this visit? That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I'm wondering will there be engineers working on a saturday? Engineers from Openreach managed to cut our telephone line while they were working on our road. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. 8.40 for each calendar day that the service is not repaired. 22h. . But you will have heard of BT, BT Broadband and BT Infinity . Openreach did not have anything to add to the BT statement. It was reported a yesterday (I think). You can view these money saving ideas by clicking HERE. Engineers from Openreach managed to cut our telephone line while they were working on our road. Orders and upgrades. Engineers from Openreach cut the telephone line while working in the street. Thing is there is a lot of stuff under footways so you can't go mad. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. @katenoblett. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. the home, For 22h52, Hi. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Contact BT. If you arent available, someone over 18 will need to be around. 1. If the engineer is already working on the fault, then you won't be able to change the appointment. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). The union was . More strikes are planned in the coming weeks in the rail dispute. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Come home no Internet. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. All depends when your manager wants you I guess. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Ring sky told an engineer will come out in the next 48 hrs. A specific time cannot be given and access must be available for the entire slot. Your salary I have sent a pm with my information and description of the situation. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. bt openreach working up a pole today. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. You might not need a visit, just the right advice and help to identify the problem! The cookie is used to store the user consent for the cookies in the category "Performance". Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Their service has stopped working and it is not fully fixed after two full working days. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Log into order tracker using your BT ID or order reference and postcode. Include an address and phone number. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. The ISP said it can take up to 72 hours. 15h06. Then just follow our step-by-step guide to install your broadband yourself. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. But it changed its tune when the Observer got involved. Please enter at least 3 characters to search. It says: Were very sorry about the problem with NJs broadband service. This could be when: We only charge for repair work on a small number of fault reports. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. If you currently work for the BT Group please apply directly through the Internal jobs board. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. @XRaySpeX . I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. . I also get time for classroom learning which hopefully . You were left wondering if this was just a temporary fix. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Lost or stolen. @bt_uk. But opting out of some of these cookies may affect your browsing experience. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. I think Openreach work 7 days a week, and on bank holidays. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. They will discuss this with you before starting any work. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Its not BT Openreach, its simply Openreach, a BT Group company.. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. These cookies will be stored in your browser only with your consent. And once you've got some experience under your belt, there should be opportunities for overtime. Well let you know how quickly you could be up and running when you order fibre broadband. Although I would guess your fault will probably be picked up on Monday morning. I'm wondering will there be engineers working on a saturday? Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The fault is due to theft, loss or removal of equipment. This cookie is set by GDPR Cookie Consent plugin. Apprenticeships. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Thousands of members of Communication Workers Union will take action for 24 hours. Again, no one turned up. This cookie is set by GDPR Cookie Consent plugin. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. If you're an engineer, that's usually four or five days a week between Monday and Sunday. In your case, communication between the two appears to have broken down badly. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Register (or login) on our website and you will not see this ad. & Broadcast. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. If the work is complex, Openreach will take longer to do all the external work. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". These cookies track visitors across websites and collect information to provide customized ads. Replying to . Openreach aims to connect 20. Clear a path to the main telephone socket, if you have one. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. CER / Field Insights - North England. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. and. Send us your details and we'll be in touch as soon as we can. We also use third-party cookies that help us analyze and understand how you use this website. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. I know this because I have 26 years of experience tracing all kinds of faults. I saw one at a cabinet last Sunday afternoon. If the work is not complex, theyll carry out all the external work required. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. That's usually four or five days a week between Monday and Sunday. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers.

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