These processors offer Quickbooks integration and have low rates. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. We're WEX. We also accept certain types of digital payment methods. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. They want my medical records to prove the medical necessity. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Ready for the ultimate credit card processing experience? If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. In the Policy Number menu, choose the policy that will receive the limit. They are doing this to many other businesses I found out. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. 3 reasons we see people flipping to a fuel card: Apply Now They didnt send or email a notice that amounts were due. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. This does not compare favorably to our list of best credit card processors. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. However, they will continue to take my monthly contribution out of my paycheck. Still, businesses must have specific equipment set up for companies to accept them. Get the latest Health Trends & Insights news in your inbox. Click Issue Money Code. Pumacard options Pumacard By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Do I need to contact my bank? Wex and Voyager cards can be used at any participating gas station. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. WEXs unethical business practices have negatively impacting my credit as well. Your email address will not be published. I use my premium refunds to pay for the next months premium. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Ask us your questions here. This company and their employees SUCK. The due date was 1/20/2023. AVOID THIS COMPANY AT ALL COSTS. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. WEX appreciates the BBB bringing this to our attention. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. INACTIVE makes the card unavailable to use. As more data is collected and trends identified, he expects losses to decrease even further. If you need more information, you can input your business info here and contact us for assistance. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Choose Prompts in the top menu, then Update Prompts. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Where does it work? Apply Now! As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. WEX is completely incompetent or corrupt. Receive your Esso Card Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Hey y'all!!! Ive contacted customer service multiple times and spent long times on chat and hold both times. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Store Branded Cards Fleet card offering without a traditional card network. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. They lost a very long term customer over this. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. But any dental work or Vision appointments are denied. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. RIDICULOUS!! As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Big business pay attention and give your money to a better company. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. NOTE: Follow the same steps to assign a Driver ID. Nicole Where does it work? Hopefully they get banned from my state at least. Fleet cards require using equipment that can support enhanced data. Most often, people choose Report Only, so the drivers name only appears on reports. In business, time is money. I know its confusing .. eye roll .. WEX has frozen my account. They can limit the type of fuel purchased, i.e., only diesel. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Both private businesses and the government use fleet cards. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Exxon Mobil should be aware of this. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. an account in a name who is not associated with our company. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. This company is either competent or fraudulent. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Click Authorize Payment and confirm the payment info. WexLocationCode.setTransientValue("wex02"); Your email address will not be published. A fleet fuel card is a card used to purchase fuel from a gas station.

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