My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Help! Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. I will list some issues to see if you have had them. 5. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. When the connection is confirmed, tap Search. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. 2. New technology and new devices will always have some problems for many users. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. I will list some issues to see if you have had them. An example of data being processed may be a unique identifier stored in a cookie. Learn more about brightness. Seems like after the last box update nothing is working it's been a while now. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I got the same issue. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Aug 20, 2020 9:53 PM in response to i_rina. Hue uses these connections to create their surround lighting experience. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. I found that many users have connection issues with their Hue Bridge. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Apple disclaims any and all liability for the acts, Read More. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. But you should ensure a steady internet connection for your Hue Sync Box. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Other users have experienced problems with the app related to how it stores data on your PC. This method has helped many people solve connection issues. You also can turn off the 5ghz network to see if it works. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Click the Library shortcut that appears. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. 6. 4K does not work, yet. Philips Hue Verified account @tweethue. All rights reserved. Description. Sometimes goes off unexpectedly then has to be synced again. Continue with Recommended Cookies. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Of course, many people still like it very much. 1 Home Entertainment Tech Resource. 2- Connecting directly to TV without using Hue Sync Box. User profile for user: Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Your comment will be manually reviewed and approved by Tristan in less than a week. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Turn off Dolby vision when using sync box works. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Open up "Settings" on your iOS device. My AVR supports Dolby vision pass through. Is there a way to force the Apple TV 4K to send Dolby Vision? all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Good question. My LG tv has only HDMI ARC and not eARC. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? 8. Press and hold the option key to reveal a Library folder. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Website copyrighted Smart Home Winner 2021-2023. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If you have any questions, feedback or suggestions about this article, please leave a comment below. On a Mac, the data folder is called the cache.. Learn more about brightness. But whats causing the connection issue you may encounter. Many technology companies like Philips often release new updates for their hardware or software. You are using an out of date browser. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. The No. Your email address will not be published. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. For some problems, it is difficult for you to find solutions online. I think almost everyone will like to watch movies, listen to music and play games. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Im looking to get into Hue lighting for the first time to go with my PS5. All you need to do is rollback the version of the Hue Sync app you are using. I'm on the fence about the Sync Box and am looking to be convinced by some owners. omissions and conduct of any third parties in connection with or related to your use of the site. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Ver ms detalles. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. The gradient strip is definitely a big improvement over using just the light bars. So, it would seem I'm the only one having this issue. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. 3. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. 2018-2023 Signify Holding. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. PLease see my previous comment for more details. Very happy!! I have the same problem if I use apple TV straight to the TV. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! UU. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . These are devices that boost the range and performance of your Wi-Fi router. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Sync your on-screen TV content. Continue holding the BIND and EJECT buttons for 10-15 seconds. These devices allow you to have your Hue smart lighting react to music, movies, and video games. And the Hue Sync App allows your PC/Mac to control and sync your hue product. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Press and hold the power button on the Hue sync box. 1-800-MY-APPLE, or, Sales and This will show you a folder full of data for all of your apps. Looks like no ones replied in a while. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). This is because more users prefer the app over the box. Yes, *Image on the television? Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Your email address will not be published. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). But you can rollback the version if you dont want to wait. The last step is to install the new Sync app on your Mac or PC. The consent submitted will only be used for data processing originating from this website. Once those devices are good to go, youll need the Hue app. Additionally, software problems are typically more common and may require several steps to fix. Who knows? any proposed solutions on the community forums. Scroll down and tap on "HomeKit". Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I dont have either of those options visible in my Apple TV settings when Im told that I should. ask a new question. The cable box should run thru the receiver. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: However, whether its the app or the physical box, both systems are known to have some issues during connection. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Name the HDMI inputs. Save my name, email, and website in this browser for the next time I comment. Is this normal? How does this all work? Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. 5. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Please note that all comments go into a moderation queue (to prevent blog spam). Why cant we view Dolby Vision content when using the Denon receiver? UPDATE: I was able to fix this issue thanks to @tweethue! Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). There seems to be an issue of integration with apple TV or a problem on device. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Going to this page you will see the Hue Sync boxes that are available. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Does your eye start adapting?

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