We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. You may need to provide proof of your new address. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. How long does it take to renew an older persons pass? Can I use my pass on Trains? Typically, we will automatically renew passes for people with visual impairments and hearing impairments. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. My new bus pass will not work when I place it on the smart card reader on the bus. You can apply for a replacement bus pass by filling in the lost bus pass application form. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. However, GCC has not been involved in this. If you email us please confirm your date of birth and current address in the email so we can fully check our records. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Find out more about an igo card. My age-related pass has now expired but I have not received a new one. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Your new pass will be valid for 2years. You'll need your current pass in order to renew. The cards offer older and disabled people free travel in the capital Your pass will be automatically renewed if you have used it within the last 13 months. No it is not possible to issue an age-related bus pass "with companion" entitlement. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Calls from mobiles are likely to be considerably higher than those from landlines. If you move address, update the details on your bus pass at least three weeks before the renewal date. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. passes that expire between January and March are in the process of being issued Using your card. *A. Apply for your bus pass by visiting the GOV.UK website. Where you caught it and at what time, along with your destination. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Free travel before 9.30 am on infrequent services. 5 How long does it take to renew an older persons pass? Currently this is at age of 66. We apologise for any inconvenience that this situation may have caused you. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. This form can be completed and returned in the envelope provided with your form. Disability-related passes can be valid for 1 - 5 years. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Please still, Older Persons bus passes will normally be automatically renewed. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Blackpool: system now generates new passes automatically at least a fortnight before the You have moved since your last bus pass was issued and not informed us. The way of applying may be different to the way you applied in Gloucestershire. If you dont provide us with evidence, your new pass will be delayed. Residents are. Analytical cookies are used to understand how visitors interact with the website. This website uses cookies to improve your experience while you navigate through the website. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. Apply for a new age-related pass. If you have not received your renewal form, please contact our information line on 0345 600 0659. For further information see www.gloucestershire.gov.uk/fairprocessing. Can I use my disability-related with a companion bus pass in other parts of England? The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Lee This should include: -. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. Learning impairment that has resulted in an arrested state of development before adulthood. Your bus pass will be renewed automatically. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. For further information contact: The National Rail enquiries telephone number is 08457 484950. Have you moved? March 2023 renewals. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. For assistance with new applications: (Click the arrows below to reveal the answers). Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Renewing an older persons bus pass. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. This cookie is set by GDPR Cookie Consent plugin. applies to approximately 12,000 people, the vast majority of whom are Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. These cookies ensure basic functionalities and security features of the website, anonymously. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. There is no need to contact us until we get in touch with you. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Flexible support fund - available at . Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. You need to check the expiry date and apply to the council for a new one if you're is due to expire. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. If you have not received either a letter or full pack call us straight away on 01452 426265. What time can I use my bus pass outside of Gloucestershire? igo card for 11 to 16 year olds. Please note the Bus Pass system is separate to other Council systems and requires its own login information. If your current bus pass is due to expire within the next month, this is an indication that we . Can I use my pass on Trains? If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. How long will my new bus pass be valid for? You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. These pages are for East Sussex bus pass holders. This cookie is set by GDPR Cookie Consent plugin. So, to find out if you're eligible and where to apply, get in touch with your local council. No. Lancashire: There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. The cookies is used to store the user consent for the cookies in the category "Necessary". If you pass does not register on the card reader on the bus, we won't know the pass is being used. You will need to pay 10 to replace this pass. This can be done online or at a participating library. If it has already expired, please call 0345 678 9088 to arrange a renewal. We only need this if you want us to contact you and we won't keep it once we've replied. Changes to personal details Your older person's bus pass is valid for four years. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. We also use third-party cookies that help us analyze and understand how you use this website. I have moved into Gloucestershire. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. Dont include personal or financial information like your National Insurance number or credit card details. A 5 administration fee will be required for a replacement bus pass. It is no longer. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Age-related pass or vouchers. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Forgotten your Username? You should continue to use your current pass, but then cut it up once your new pass arrives. This Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. thurrock.gov.uk uses cookies to make the site simpler. Your new pass will be not sent until a week before your old. renewed people had to fill in forms and submit photographs but we have scrapped How does violence against the family pet affect the family? Are senior bus passes renewed automatically? Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. If you do not have your current pass, then please contact us. Essex County Council is not responsible for this. What are the 3 most important parts of a motherboard? You must let us know if you have changed address over the last 2years and your bus pass is about to run out. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Update or cancel a card. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. pensioners. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Renewing your Bus Pass. If your pass has already expired you can still renew your bus pass. You do not need to renew an igo card. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You do not need to reapply for your bus pass. When can I use my concessionary bus pass in Gloucestershire? I currently have a disability-related bus pass with companion entitlement. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Two weeks before your current bus pass expires you should receive a new bus pass in the post. 4 Apply online. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. We will post your renewed bus pass 18days before the old one expires. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. As a general rule, it is usually cheaper to call during the evenings and weekends. The pass is valid for the journey being undertaken, for example at the right time of day. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. For those people needing to apply for their renewal this too can now be done byApplying online. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. GCC understand there was a discount being offered for some local train travel. Collecting an application form from your local library. What is the cause of the card not working? This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. We will need to see evidence of your new address. 2 Are senior bus passes renewed automatically? As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Call us on 0345 200 0388 for an application form or for assistance completing one. You can apply for a disabled persons bus pass if you are a Medway resident. What type of medicine do you put on a burn? There is no need to contact us until we get in touch with . http://www.nowcard.org/nowcardfaq.asp#FAQ23. If you have any questions, you can call us to discuss your application on 0345 200 0388. The cookie is used to store the user consent for the cookies in the category "Analytics". It does not store any personal data. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. Youll need to provide proof of identity. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY In the unlikely event that your pass does not arrive, you should call 01452 426265. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. If you do not receive your new pass please contact our information line on 0345 600 0659. These cookies will be stored in your browser only with your consent. all that. Find out which bus company you wish to comment about on our bus operator contacts page. Copyright 2023 Wisdom-Advices | All rights reserved. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If you have any questions, please contact Essex County Council by calling0345 743 0430. The cookie is used to store the user consent for the cookies in the category "Other. 1 Contents. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. Some bus services are changing. for staff to amend your details and arrange for a renewal pass. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apply for or renew your bus pass. If you have any problems using your card, it will be necessary for you to contact the bus company directly. You can apply for your renewal bus pass online. If you currently receive Travel vouchers you will receive a renewal form at your registered address. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Most young disabled (under 16) pass holders should have received a short form to return. Continuing eligibility for a pass issued due to a . You can renew your bus pass up to 8 weeks before it expires. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. The list of these services is on the GCC web site, under Transport. with no need for anyone to fill in any forms or submit any photographs. No, concessionary bus passes are not accepted on the night Buses. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. How do I apply for a disabled persons bus pass? On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Disabled person's bus pass There's no central provider of the disabled person's bus pass. You will receive your pass by post within 5 working days. You will need to apply to your new local authority for a new pass. Applicants can enter in their postcode online and will be given the contact details of their local council. For further information see. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Unemployed people. I have applied for my new bus pass, what should I do with my current pass? new pass.. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. How did the American colonies actually win the war and gain their Independence from Britain? You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. An older persons bus pass has exactly the same benefits as a disabled persons pass. Username Password Forgotten your Password? Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Please provide them with as much detail as possible about the journey you wished to make. English bus passes are not accepted in Scotland and vice versa. Our free email alerts will help keep you up to date with the things that matter to you. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. current pass expires so pass holders dont need to do anything, just wait for a Disabled person's bus pass . You can start using your new pass immediately, just like you would with a new debit or credit card. 1 week before current vouchers expire. If you cannot apply online for any reason please contact us. You won't need to renew your bus pass when it expires. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. We send out renewed passes by the end of March. If your pass has been stolen, you should call 0345 200 0388 to replace it. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. We use some essential cookies to make this service work. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. Alternatively you are able to renew your vouchers online. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Completed renewal forms will be processed and new vouchers issued approx. Freedom Pass expiring: How and when to renew London travel permits. 5 Other ways to apply. Please ensure that you keep us informed of any changes to your name or address. How long will it take to get a bus pass following a renewal/application? The day and date you experienced difficulties. It is not valid in Wales* or Scotland. Click or tap the rating which best represents your experience. What do I do about my concessionary bus pass? Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Lee This might be a letter confirming your eligibility and asking if you wish to renew. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. You may be eligible for financial support. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. N94. Your browser does not allow scripting so some of the features of this page may not work. Where can I get a bus pass for an older person? Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. If you send us different evidence, your pass may be delayed or refused. The form will ask for a new passport-sized photo, which will be printed on their new card. You should allow 6 weeks for your application to be processed. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Login to renew or manage your Bus Pass and to keep your details up to date. It is being used by the person whose photograph and name appears on the pass. Older Person's bus passes will be renewed soon. How much longer should the Sun remain in its stable phase? This will be. If you have not received this letter, call us straightaway on 01452 426265. However, you may not be allowed to use your bus pass on night buses i.e. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. I have moved out of Gloucestershire. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. Can I use my bus pass on Park and Ride Services and Airport Transport Services? You can apply for your renewal bus pass online. The expiry date will normally be five years from your birthday. For Seniors, pricing is as follows: One-way fare: $1.00. Before your pass expires, we may send you a letter inviting you to renew it manually. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass.

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